SAP Knowledge Base Article - Public

2223307 - ORD - how to change email address for a user in ORD

Symptom

Email address for a user is incorrect. User cannot receive report distributor reports via email.

Environment

ORD

WFA

Resolution

The email address cannot be changed in User Maintenance once the ORD user has been created.

There are two ways to achieve it:

1. Delete the ORD user, change the user's email address in their BizX user data, then have the user access Analytics again to automatically create a new ORD account with the correct address.  (The ORD user's role may then need to be changed from the default.)

2. Perform a bulk user load to overwrite the ORD user details.  See KBA 2103416.

Keywords

Online Report Designer Adjust Role Role ID Analytics Email , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , LOD-SF-ANA-ORD , Online Report Designer , Problem

Product

SuccessFactors Workforce Analytics 1207 ; SuccessFactors Workforce Analytics 1210 ; SuccessFactors Workforce Analytics 1302 ; SuccessFactors Workforce Analytics 1305 ; SuccessFactors Workforce Analytics 1308 ; SuccessFactors Workforce Analytics 1311 ; SuccessFactors Workforce Analytics 1408 ; SuccessFactors Workforce Analytics 1508