2222770 - You Received an Error message While Adapting the Live Activity Pane for Embedded CTI Integration: "Invalid custom pane definition: no assembly Specified".

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2222770 - You Received an Error message While Adapting the Live Activity Pane for Embedded CTI Integration: "Invalid custom pane definition: no assembly Specified".

Symptom

You Received an Error message While Adapting the Live Activity  Pane for Embedded CTI Integration: "Invalid custom pane definition: no assembly Specified".

Reproducing the Issue

  1. Logon on CRM Ondemand System using Silverlight.
  2. Click in the  Live Activity Right Side Bar.
  3. Click in the button Adpat
  4. Select Enter Adaptation Mode
  5. Click in Edit Screen
  6. In Screen layout Select Embedded CTI Integration and mark as visible.
  7. Click in save.

The follow error will be displayed "Invalid custom pane definition: no assembly Specified".

Cause

There is no support for this feature in Silverlight, hence the error is show.

Resolution

Adapt the Live Activity  Pane for Embedded CTI Integration using HTMl 5.

  1. Logon on CRM Ondemand System using HTML 5
  2. Click in the  Live Activity Right Side Bar.
  3. Click in the button Adpat
  4. Select Edit Master Layout
  5. Click in Add Pane
  6. In Add Pane Screen Select Embedded CTI Integration and mark as visible.
  7. Click in Apply.
  8. Again click in the button Adpat
  9. Select the option End layout Changes.

This functionality will work correctly without any error.

Keywords

KBA , SRD-FIN-FA , Fixed Assets , How To

Product

SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP HYBRIS C4C 1705 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP LE APPL. PLATFORM 1511 ; SAP LE APPL. PLATFORM 1602