SAP Knowledge Base Article - Public

2222730 - Need to access SuccessFactors URL without 'S' appended in HTTPS in https://performancemanagerX.successfactors.com/login?

Symptom

  • Remove 'S' from HTTP while accessing https://performancemanagerX.successfactors.com/login? or https://hcmX.sapsf.com/login?
  • When we tried to access 'http://performancemanagerX.successfactors.com/login?' it places the "S" automatically to make the URL as https://performancemanagerX.successfactors.com/login?

Environment

SuccessFactors Cloud HCM.

Reproducing the Issue

  1. Launch any Web browser.
  2. Enter the customer specific URL without 'S' in HTTP to access the SuccessFactors application.
  3. For instance, generic URL for company instances hosted at Arizona data center is https://performancemanager4.successfactors.com/login?
  4. While you try to access the URL http://performancemanager4.successfactors.com/login? and proceed, system automatically appends 'S' in HTTP.

Cause

  • SuccessFactors automatically redirect visitors to the secured (HTTPS) version of SuccessFactors Web site to make sure that their information is protected.
  • The reason for such behavior is, SuccessFactors uses secure certificates (SSL) on its Web site.
  • Hypertext Transfer Protocol Secure (HTTPS) is a combination of the Hypertext Transfer Protocol with the SSL/TLS protocol to provide encrypted communication and secure identification of a network Web server.

Resolution

  • If customer is experiencing issue while making connection to SuccessFactors Web site, they are advised to log an incident to fetch latest published certificate information.

See Also

  • 2219306 - successfactors.com SSL Certificate Update.

Keywords

  1. SSL - Secure Sockets Layer.
  2. HTTPS - Hypertext Transfer Protocol Secure.
  3. URL - Uniform Resource Locator.
, KBA , LOD-SF-PLT-SEC , Security & Permissions , How To

Product

SAP SuccessFactors HCM Suite 1511 ; SuccessFactors HCM Suite 1207 ; SuccessFactors HCM Suite 1210 ; SuccessFactors HCM Suite 1302 ; SuccessFactors HCM Suite 1305 ; SuccessFactors HCM Suite 1308 ; SuccessFactors HCM Suite 1311 ; SuccessFactors HCM Suite 1402 ; SuccessFactors HCM Suite 1405 ; SuccessFactors HCM Suite 1408 ; SuccessFactors HCM Suite 1502 ; SuccessFactors HCM Suite 1505 ; SuccessFactors HCM Suite 1508