After a recently uploaded new PlateauThemes.rptlibrary ( Plateau Report Library ) file, what needs to be done to ensure the change takes effect?
SAP SuccessFactors Learning Management System (LMS)
Reproducing the Issue
- Login to Learning Admin
- Navigate to Reports (button in top right)
- Under the "Reports" tab, click "Export Library" in the header
- Make changes to the library as needed
- Under the Reports tab, click "Import"
- Choose the Report Library file
- Select to Overwrite the existing Libraries
- Click "Import" button
- Note that reports did not pick up the new theme with logo or image.
Library files are cached on the server side and a reporting node restart may be needed to pick up the new library.
- The recommended approach is to plan Library updates just before bi-weekly patches where these node restarts are done by Operations Team bi-weekly during patches and customers are requested to check back after the restart as to whether the changes have taken effect.
- The new library file will then be loaded; Please clear any browser cache as well in situation where it is still showing prior data.
- For validated customers, please open a Support Incident with SuccessFactors support to follow-up on options on having the new file updated.
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