SAP Knowledge Base Article - Public

2222558 - Report theme logo or image not updated after replacing the Plateau Report Library file

Symptom

After a recently uploaded new PlateauThemes.rptlibrary ( Plateau Report Library ) file, what needs to be done to ensure the change takes effect?

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Login to Learning Admin
  2. Navigate to Reports (button in top right)
  3. Under the "Reports" tab, click "Export Library" in the header
  4. Make changes to the library as needed
  5. Under the Reports tab, click "Import"
  6. Choose the Report Library file
  7. Select to Overwrite the existing Libraries
  8. Click "Import" button
  9. Note that reports did not pick up the new theme with logo or image.

Cause

Library files are cached on the server side and a reporting node restart may be needed to pick up the new library.

Resolution

  • The recommended approach is to plan Library updates just before bi-weekly patches where these node restarts are done by Operations Team bi-weekly during patches and customers are requested to check back after the restart as to whether the changes have taken effect.
  • The new library file will then be loaded; Please clear any browser cache as well in situation where it is still showing prior data.
  • For validated customers, please open a Support Incident with SuccessFactors support to follow-up on options on having the new file updated.

Keywords

SF Success Factors Learning LMS report library plateau lib update pick up load server refresh restart theme changes new version take effect bootstrapPlateauThemes PRD VJDBC logo image , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-DB , DB Data & Services , LOD-SF-LMS-REP , Reporting Data , How To

Product

SAP SuccessFactors Learning all versions