2222558 - Report theme logo or image not updated after replacing the Plateau Report Library file

After a recently uploaded new PlateauThemes.rptlibrary (Plateau Report Library) file, what needs to be done to ensure the change takes effect?

SAP SuccessFactors Learning

1. Login to Learning Admin >
2. Navigate to Reports (button in top right) >
3. Under the "Reports" tab, click "Export Library" in the header >
4. Make changes to the library as needed >
5. Under the Reports tab, click "Import" >
6. Choose the Report Library file >
7. Select to Overwrite the existing Libraries >
8. Click "Import" button >
9. Note that reports did not pick up the new theme with logo or image.

Library files are cached on the server side and a reporting node restart may be needed to pick up the new library.

• The recommended approach is to plan Library updates just before bi-weekly patches where these node restarts are done by Operations Team bi-weekly during patches and customers are requested to check back after the restart as to whether the changes have taken effect.
• The new library file will then be loaded; Please clear any browser cache as well in situation where it is still showing prior data.
• For validated customers (VSaaS), after concluding the new logo addition/update process, please open a Support case under the "LOD-SF-LMS-SER" component to ask for a node restart.

NOTE: For PDF reports, the library used only supports jpg image of less than 32 bit depth. Beyond this limit, it might have issues in rendering in PDF format.

2569051 - To add or update existing Logo in reports

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