2220741 - Service Agents Availability Shows 8 Hours per day

SAP Knowledge Base Article - Public

2220741 - Service Agents Availability Shows 8 Hours per day

Symptom

Service Agents availability shows 8 hours per day without having any Time Model assigned to them.

Reproducing the Issue

1. Go to the Resource Management work center
2. Select Resource Profiles.
3. Search for any Service Agent.
4. Select Edit.
5. Navigate to the Tab Availability
6. Select Resource Availability.

Resolution

It is standard system behaviour

For any Service Agent it is not possible to assign Work Schedule and hence all the Service Agents are by default assign with the availability of 8 hours per day.

Keywords

KBA , SRD-HR-RPM , Resource Pool Management , How To

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1605 ; SAP Business ByDesign 1608 ; SAP Business ByDesign 1702