SAP Knowledge Base Article - Public

2220688 - Missing country names in the Country picklist - Recruiting Management

Symptom

When a recruiter tries to add an external candidate, he/she is unable to find certain countries in the Country field below which is a picklist.

country1.JPG

 

 

Environment

SuccessFactors Recruiting Management (All verions)

 

Reproducing the Issue

  1. Go to Recruiting and click on the ‘Candidates’ sub-tab.
  2. Click on ‘Add Candidate’.
  3. In the Country field certain country names are not found as shown below. Example: Islamic Republic of Iran, South Korea etc.

country2.JPG

 

country3.JPG

Cause

In the picklist file of your instance, some of the country names are configured with non-ISO country values. Hence those picklist items are missing from the country drop down in the ‘Add Candidate’ screen.

country4.JPG

 

country5.JPG

 

 

Resolution

  1. Go to Admin Tools ->  Picklist Management
  2. Download the CSV file containing the picklist data of your instance.
  3. In that picklist file make changes to the country names so that they match the ISO-country names.
  4. After updating the country names, import the updated csv file into your instance.
  5. These changes will resolve your issue with the Country picklist in ‘Add candidate’ section. You can now find all the country names which were missing earlier.

Keywords

Missing country Country picklist , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions