2220211 - Error thrown when trying to generate the Aggregate and Individual Workflow Status Report for a specific User

SAP Knowledge Base Article - Public

2220211 - Error thrown when trying to generate the Aggregate and Individual Workflow Status Report for a specific User

Symptom

When trying to generate the Aggregate and individual workflow status report with specific report criteria the error below is shown for some specific Users:

Your request has not been processed successfully. Please try again.

If the problem persists, please contact client support and tell them the event code and the server timestamp shown below.

Environment

  • SuccessFactors HCM Core
  • Classic Reports

Reproducing the Issue

  1. Login to the instance
  2. Select Analytics > Reporting > Classic Reports
  3. Select the desired report. For this example the Aggregate and individual workflow status report
  4. Select the Report Criteria. For this example:
    • Balance scorecard
    • From - To Date
    • User XYZ
  5. When you select Generate Report the following error message is thrown:
    • Your request has not been processed successfully. Please try again.
    • If the problem persists, please contact client support and tell them the event code and the server timestamp shown below.

Cause

"Aggregate and Individual Workflow Status" Classic Report is legacy reporting and it is no longer supported.

Resolution

Please use latest reporting framework such as Ad hoc Report.

Keywords

KBA , LOD-SF-ANA-VIE , List View, Spreadsheet & Classic reports , Problem

Product

SAP SuccessFactors HCM Core all versions