SAP Knowledge Base Article - Public

2219839 - VLS schedule Offering Automatic Completion using VLS attendance Processing APM - LMS

Symptom

VLS Schedule Offerings are not marking completion automatically for the users after the execution of the VLS attendance Processing APM executes.

Environment

SuccessFactors Learning Management System - Virtual Learning System

Reproducing the Issue

The users will not be granted completion / non completion immediately after VLS Attendance Processing APM executes

Cause

The cause for this is that the VLS settings may not have been entered correctly in the Schedule Offering record. There are four particular settings for the VLS schedule offerings as highlighted in the screen shot below:

 

VLS Setting.PNG

 

The description of the four fields is as below:

 

Automatically Record Learning Events after Scheduled Offering Has Completed -
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If you set this to "Yes," then the system records a learning event for this scheduled offering when the VLS Attendance Processing automatic process executes. If you set it to "No," then the system does not automatically record a learning event for any users who complete the scheduled offering, and the system does not use any other VLS Settings.

Minimum Attendance Percentage for Credit-
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To receive for credit completion in scheduled offerings that use Virtual Learning Systems (VLS), users must attend the minimum percentage of the total session time (from the time the instructor starts the VLS session to the time that the instructor closes the VLS session). A VLS is a virtual meeting room like WebEx or Adobe Connect.

Tip
Alert instructors that starting a session early or not closing a session promptly could affect the completion status for the users because your percentage assumes prompt starting and ending times.
If you set Automatically Record Learning Events after Scheduled Offering Has Completed to "Yes," then the VLS Attendance Processing automatic process uses the value that you type in Minimum Attendance Percentage for Credit (%) to calculate attendance and apply the status that you select from the For Credit Completion Status or Non-Credit Completion Status lists.

We recommend that you do not enter 100% for the Minimum Attendance Percentage for Credit (%) box; users will never have an attendance percentage equal to or greater than 100%.

For Credit Completion Status-
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The system applies the value that you select from the For Credit Completion status list when the VLS Attendance Processing automatic process executes.

Non-Credit Completion Status-
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The system applies the value that you select from the Non-Credit Completion Status list when the VLS Attendance Processing automatic process executes.

 

Another reason where in automatic completion was not granted completion for the user is that they were present in the session for less that the percentage of time mentioned in the Minimum Attendance Percentage for Credit field.

Another possible reason is when the APM runs the attendance record has not been published by the VLS vendor, and can be confirmed in the PA_VLE_ENROLL_SEAT table with column ENROLL_STATUS is ‘READY’.  It would be ‘PENDING’ if the APM was still pending the Attendance file from the VLS.

Lastly also please check for the APM under Automatic Process -> VLS attendance Processing APM for any errors seen while execution and the threshold is set to check back long enough period for when the session was run. If any errors, you may report the same via a support incident.

Resolution

Enter the values in the four fields of the VLS settings of the Schedule offering as per the description given for the same above and also schedule the VLS Attendance Processing APM.

See Also

2341420 - LMS VLS (Virtual Learning Session) Knowledge Support and Tips

Keywords

Webinar not marking complete, VLS Attendance Processing APM, VLS settings , KBA , LOD-SF-LMS-VLS , LMS Virtual Learning System , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning all versions