SAP Knowledge Base Article - Public

2219799 - Troubleshooting errors during MDF Payment Information Migration

Symptom

  • Customers may migrate their existing Payment Information to the new MDF Payment Information by launching the Payment Information Migration through the Upgrade Center.
  • The migration may fail to complete with any of the following errors:
    • For User ID : AAAAA --> User has no job information. Please maintain job information for the user.
    • For User ID : BBBBB --> User has no record with the deposit type Balance. Please maintain the deposit type Balance for the user.
    • For User ID : CCCCC --> Amount/Percent field has value but deposit type is Balance. Please correct the data.

Environment

SuccessFactors Employee Central

Reproducing the Issue

  1. Login with an Administrator user
  2. Access Admin Center
  3. Click on Upgrade Center
  4. Click on Payment Information Migration
  5. Click on Upgrade Now
  6. Return to Admin Center
  7. In Tool Search enter Monitor Job
  8. Click on "Download Status" for the Payment Information Migration job
  9. A jobResponse file will be opened containing any errors that occurred during migration

Cause

Error:  For User ID : AAAAA --> User has no job information. Please maintain job information for the user

Cause:  These users do not have Job Information maintained but have some Payment Information maintained. This error is because we cannot be paying an employee when they have no Job maintained 

 

Error:  For User ID : BBBBB --> User has no record with the deposit type Balance. Please maintain the deposit type Balance for the user.

Cause:  For these users there is an existing direct deposit record, but there is no record where Deposit Type is Balance. If there is any record in Direct Deposit there must be at least one Balance record.

 

Error:  For User ID : CCCCC --> Amount/Percent field has value but deposit type is Balance. Please correct the data.

Cause:  The user has a direct deposit record of type Balance, but the record contains an amount.

Resolution

Error:  For User ID : AAAAA --> User has no job information. Please maintain job information for the user.

Solution:  Remove any existing Payment Information for the UserID in the error.

 

Error:  For User ID : BBBBB --> User has no record with the deposit type Balance. Please maintain the deposit type Balance for the user.

Solution:  Either delete the existing Direct Deposit record or add a new record where Deposit Type = Balance for the UserID in the error.

 

Error:  For User ID : CCCCC --> Amount/Percent field has value but deposit type is Balance. Please correct the data.

Solution:  Delete the value in the Amount field from Direct Deposit information of the UserID in the error.

Keywords

KBA , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Suite 1511 ; SuccessFactors HCM Suite 1505 ; SuccessFactors HCM Suite 1508