SAP Knowledge Base Article - Public

2219357 - How to turn on ApmUserRequestedSONotification - LMS

Symptom

This describes how to turn on the ApmUserRequestedSONotification

Environment

SuccessFactors Learning

Learning Management System

Resolution

When users cannot find a scheduled offering that they need, they can request it.

A request tells learning administrators that they have a user who needs to take a course, but it is not scheduled for a time that the user can attend.

The administrators can look at the requests and decide to add a scheduled offering for the course. When administrators add a scheduled offering for a course that users have requested, the User Requested Scheduled Offering Notification Automatic Process Manager (APM) notifies users that their request has been met.

 Please navigate to System Admin > Automatic Process > User Requested Offering Notification. There you can schedule this APM.

 Please notice that the admin role should have the workflow 'Edit User Requested Scheduled Offering Notification Automatic Process’ to be able to see this APM. This workflow is under System Administrator group.

When the User Requested Scheduled Offering Notification APM runs, it looks for:

  • New learning offerings that have been added to the catalogs of users who have made requests.
  • The start date of the offerings that have been added: are they before the need by date of the request. The need by date is the date that the user needs to take the course: it is the user's deadline. So the APM looks to see if the offering helps users meet their deadline.
  • The offerings are in the users' geographic regions. Some companies do not use regions. If the user does not have a region, the APM skips this step. The APM looks for regions so that the offering is close to the user. Users submit requests because they do not have travel budget and so they need an offering that meets their deadline in their region.

When a user with a request has offerings that meet the criteria, the APM sends them an email. The email includes the course name (learning item title), it includes the details of the offering, and it provides a link to register for the offering.

Keywords

User Requested Schedule Offering, ApmUserRequestedSONotification , KBA , LOD-SF-LMS-NOT , Notifications , How To

Product

SAP SuccessFactors Learning all versions