SAP Knowledge Base Article - Public

2218426 - Error - Authentication failed, invalid user id or password(status code = 4) while creating a requisition from Position org chart - Recruiting

Symptom

You are getting an error message when you are trying to create a requisition in Position Org Chart
Error :
Authentication failed, invalid user id or password(status code = 4)
However, The username for whom the password is incorrect/expired is unknown.

Environment

Succesfactors

Reproducing the Issue

Logon to Successfactors system and navigate to "Company Info"

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 Click on Position Org Chart.

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 Click on "Create Job Requisition" as directed below.

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 Finally, Confirm the creation by clicking on "Create Job Requisition"

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 Thus the issue is reproduced.

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Cause

This occurrs when the credentials of the API user which is responsible for the creation of Job Requisition are expired/incorrect.

Resolution

Please correct the logon data in Provisioning as explained below.

Navigation

Provisioning --> Company Settings --> Search for "Enable Recruiting integration with Position Management"

Under this, Update the correct/working Username and Password. 

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See Also

http://help.sap.com/saphelpiis_cloud4hr/EN/SuccessFactors_HCM_Suite_SFAPI_Handbook_en.pdf

 

Keywords

 Authentication failed , Unable to create Job requisition , KBA , LOD-SF-INT , SF Integrations - EC Payroll, Boomi/ HCI, API , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors HCM Suite 1705