SAP Knowledge Base Article - Public

2218169 - Data Backup Procedures and Restore Process - BizX Platform


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  • Data Backup Procedures and Restore recovery
  • What is Backup/Restore Recovery
  • Are costs involved to recover data?
  • SuccessFactors can restore lost data?
  • Can I request a backup previous to an activity?
  • What is the process and steps?


  • SAP SuccessFactors HCM Suite
  • SuccessFactors Learning Management System (LMS) - All Supported Versions
  • SuccessFactors BizX Platform


Primarily SuccessFactors application is been backed up for data protection purposes. It is possible to request restoration of an instance. Each request is evaluated on a case by case basis.

It is recommended to request a backup previous to major configuration changes or activity see full process on KBA 2568976 - Instance Database Dump or Backup Request.

Note: Remember to take Manual backups prior to making any imports or deletions that have the possibility of overwriting or deleting existing data.


Data Protection

The SuccessFactors application is continually being backed up, primarily for data protection.  Data is protected this way for both loss and corruption. The Product is a full backup to a point in time for both Production Data Centers and Preview Data Centers.

Data Backup Procedures

In the event you need a full restore of data to a point in time, clients will typically turn the system off to end users until the restore has been completed.

SuccessFactors keeps up to 30 days worth of backups of customer data. The Product is a full database backup on a weekly basis and incremental backups are taken daily. Our goal is to have the ability to restore data at any point in time within the 30 day window. We make every effort to fulfill requests to recover customer data due to customer or application error.

Prior to requesting a restore from Operations, Customer Product Support will first evaluate all options to recover the data using other means (i.e. re-importing data or extracting data from the customer's test instance). Each restore request is evaluated on a case by case requests by Operations Management.

Note: Our restore process is an entire instance restore!.
There is no ability for us to restore specific pieces of data into a live instance systematically. Clients should be aware that once we restore an entire copy of their instance to a second instance they would then be responsible for extracting the data they need and copying back into production.

Learning and BizX require seperate restore requests to the dedicated module teams KBA 2535588 - Learning Management System - Data Backup Procedures and Restore Process


  • There are no costs required to request for an instance restore. Each restore request is evaluated on a case by case basis by Operations Management and Customer Product Support.

Turnaround Time

  • It typically takes 5-10 business days to perform a restore of a company instance. More complex or very large instances can take longer. Business Impact will be taken into account.

How to Request a Restore

1. Determine if the data was lost within 30 days.
2. Make sure the data is not recoverable using other means.

  • Do you have original copies of import files? (such as listed in the first section of this article)
  • Does your test instance possibly have the data? (possible if you had cloned/refresh your production data into test for example)
  • Can you simply reimport new data by:
    • Re-creating same data and manually uploading it to the system
    • Importing again from third part systems

Note: In such situations, remember to always evaluate other alternatives on top of Restore Process, you can recover your data faster.

3. Contact Cloud Product Support submit a incident under the component LOD-SF-PLT-BKP, we will take all this information in your incident and then open an internal ticket with our Operations team with the following information.

Details Required:

  • Business Impact
  • Company Instance
  • Restore Date and Time
  • Data Center

Restore Process

  1. 1. We will identify the database that needs to be restored (based on data center location of the company instance)
  2. 2. Identify the Date and Time that it needs to be restored to. It is very important that we go back in time far enough to ensure the data we restore will contain the information needed.
    3. Determine the size of the database and amount of space needed for the restore.
    4. Work with the storage team to provision the storage for the restore.
    5. When the storage is available, restore the whole database to a separate temporary instance.
    6. (Client typically responsible for this step) Extract the data from the instance and import it into the production instance. The data may be recovered using the Export Functionalities available in the instance [Refer to KBA 2087990 - Data Imports & Exports: What Are the Options to Export or Extract all Our Data and Forms from the SuccessFactors Application? and be imported back to the restored instance/environment after the restore process is completed. This step is only done for any data that was added after the restore point which the customer wishes to keep in the instance.


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