SAP Knowledge Base Article - Public

2217871 - How is the Sender E-Mail Address of a Sales Document Determined?

Symptom

You would like to know how the sender e-mail address is determined of your output in a sales document.  

Resolution

Service Request/Service Order follow the following order of sender email address determination:

  1. If the email address of the Service and Support Team in maintained in the service document, then on sending the service request or service order form to the customer an e-mail will be sent with the sender email address as email address of the Service and Support Team.
  2. In case, the email address of the Service and Support Team in not found, then the e-mail address of the Processor will be used.
  3. If the email address for both the Service and Support Team and the Processor is not maintained, then email address of the Seller will be used as the sender email address.

Sales Quote/Sales Order/etc. follow the following order of sender email address determination:

  1. If the email address of the Sales Unit in maintained in the sales document, then on sending the e.g. sales order form to the customer an e-mail will be sent with the sender email address as email address of the Sales Unit.
  2. In case, the email address of the Sales Unit in not found, then the e-mail address of the Employee Responsible will be used.
  3. If the email address for both the Sales Unit and the Employee Responsible is not maintained, then email address of the Seller will be used as the sender email address.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511