SAP Knowledge Base Article - Public

2217565 - Login failed : wrong credentials error when trying to log into SAP Analytics Cloud (BOC)


You are not able to log into SAP Analytics Cloud (formerly known as SAP BusinessObjects Cloud / BOC).

You get an error stating Login failed : wrong credentials.

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You have also reset the password and even deleted then recreated the user and still are unable to log in.


  • SAP Analytics Cloud

Reproducing the Issue

  1. Go to menu --> User --> User screen.
  2. Click reset user's password.
  3. Attempt to log in with user's new password that the account was just reset to.


User account was locked.

Resetting the password using the "Set Password" button does not unlock the account.

  1. Open the user table on the User page of the user management area (Menu → Users → Users)
  2. Highlight / select the user and click the "Unlock User" (unlocked padlock icon) button 
  3. Then click the "Set Password" button (locked padlock icon)
  4. In the "Set Password" dialog, enter a new password for the user and confirm your entry
    Keep in mind that the password must have at least eight characters and contain at least one of the following character types: uppercase, lowercase, and digits
  5. Choose Set Password
    If a valid email address exists for the user, the system automatically sends a New Password email containing the user name and the new password to the user

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See Also


login, named user, account information, password, EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC, SAP BusinessObjects Cloud, Business Objects , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , Problem


SAP Analytics Cloud 1.0