SAP Knowledge Base Article - Public

2209995 - Item of Item Group SERV - Service - Fixed Price Cannot be Added in a Service Order

Symptom

You cannot add an item of item group SERV - Service - Fixed Price in a service order. The following error occurs:

Item XX: Products w/ item group Service - fixed price not supported for location of srv provision On-Site (XX represents the number of the line item).

Reproducing the Issue

  1. Go to the Service Orders work center.
  2. Select the Service Order Processing view.
  3. Click on the New button and select the Service Order option.
  4. Enter the respective account data.
  5. Navigate to the Services and Spare Parts tab.
  6. Clidk on the Add Row button.
  7. Enter a service of item group SERV - Service - Fixed Price.
  8. The following error occurs: Item XX: Products w/ item group Service - fixed price not supported for location of srv provision On-Site

Cause

The following option is not active in your scoping:

Do you sell or provide services for a fixed price, but track the actual time and materials needed for reporting purposes?

 

Resolution

The scoping option needs to be active for the item group SERV - Service - fixed price (Services Sold with Fixed Price, with Time and Cost Tracking) to be used in a Service Order.

  1. Go to the Business Configuration work center.
  2. Select the Implementation Projects view.
  3. Select your current project and press the Edit Poject Scope button.
  4. Go to the Questions step.
  5. Select the element Offered Services in your scoping using the following path:
    Service -> Product and Service Portfolio for Service and Repair -> Offered Services
  6. The following question needs to be activated:
    Do you sell or provide services for a fixed price, but track the actual time and materials needed for reporting purposes?

Please note that in order to use the item group SEFL - Service - fixed price without actuals the following question needs to be activated:

Do you sell or provide services for a fixed price without tracking the actual time and materials needed?

Keywords

KBA , SRD-SRM-PRP , Product Portfolio , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511