2203323 - 'Could not generate the Flash file (SWF); the cause is not known.' error displayed when trying to preview the Dashboard in Dashboard Designer

SAP Knowledge Base Article - Public

2203323 - 'Could not generate the Flash file (SWF); the cause is not known.' error displayed when trying to preview the Dashboard in Dashboard Designer

Symptom

  • When trying to preview a Dashboard in Dashboard designer 4.1 you reveice the following error message:

    "Could not generate the Flash file (SWF); the cause is not known. Try again. If the problem persists, contact your customer support representative."

  • The same issue happens when you use File->Export->Flash menu from Dashboard Designer

Environment

  • SAP Dashboard designer 4.1 SP5
  • Adobe Flash Player ActiveX version 18
  • Ms Office 2010

Reproducing the Issue

  1. Open your file in Dashboard Desginer
  2. Put several number of formulas into the excel, and bind them to several objects
  3. Press Preview (Desktop) button on the toolbar
  4. Wait few seconds and the error message appears

or

  1. Open your file in Dashboard Desginer
  2. Put several number of formulas into the excel, and bind them to several objects
  3. go to File->Export->Flash
  4. Wait few seconds and the error message appears

Cause

  • Unsupported Adobe Flash player

 

Resolution

  1. Refer to PAM documentation: Dashboard Designer 4.1 SP5 works with Adobe Flash player 13 / 14 version.
  2. You can download the proper flash player from "Archive flash players" page at https://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html

See Also

Keywords

Flash, Activex, Could not generate the Flash file, Dashboard, DD 4.1 , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.1