SAP Knowledge Base Article - Public

2199214 - User Data Not Available In User Logon Activity Report


You run the User Logon Activity report and find characteristic User is shown with a # (not assigned) sign rather than the actual user name.


SAP Hybris Cloud for Customer

Reproducing the Issue


In order to use the User Logon Activity report in the desired format you will need to add one element to your scoping in the Business Configuration.


  1. Log on to your CLOUD FOR CUSTOMER system in Silverlight
  2. Go to the Business Configuration work center and the Implementation Projects view
  3. Select Edit Project Scope and proceed to step 3
  4. Expand options listed under Administration (Performance and Usage Monitoring) and select both of them
  5. Proceed to step 4 and select the option in group User ID and IP information tracking as In Scope
  6. Log off and on again


Report; User Logon Activity; Business Configuration; Not Assigned; , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To


SAP Cloud for Customer add-ins all versions


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