SAP Knowledge Base Article - Public

2197611 - Mismatch in Number of Records in Mass Data Maintenance and Account

Symptom

When you query in Mass Data Maintenance with Party Role and with same filter in Accounts screen, the number of records are different.

For Example: Number of Records in Mass Data Maintenance is 100 and Number of Records in Account screen is 150

Reproducing the Issue

Mass Data Maintenance:

  1. Go to Mass Data Maintenance work center.
  2. Select Export Customers link
  3. Set Filter for party Role under Direct Responsibility.
  4. Select Go

Account:

  1. Go to Customers work center
  2. Select Accounts view
  3. Select Advanced
  4. Select a Party Role same as chosen in Mass Data maintenance.
  5. Select Go

Cause

If you specify in the Screen (account , all accounts, advanced find form) the query parameter party role only, we basically search at 2 places, in the account team and in the territory team. But the mass data maintenance query searches in the account team only.

Resolution

If you want to search in the screen for the account team only, you have to fill the parameter Responsibility Source with Account Team Only.

Keywords

KBA , LOD-CRM-ACC , Account , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711