SAP Knowledge Base Article - Public

2196316 - Some users cannot view a Headline subscribed for them

Symptom

Some users cannot view the headline that is subsribed to them in the headline tile (as below).

No available headline items.png

Please note that the user must have the Analytics Headline Tile available first.

Environment

Headlines

Headline Tile

Workforce Analytics

Reproducing the Issue

1. Log in as user

2. Cannot view Headline in the Headline Tile on the Home screen

No available headline items.png

Cause

The headline is not active and public but the WFA role the user belongs to has only "Headline" as un-restricted.

 

Resolution

There are 2 resolutions to this issue.

1. Make the Headline active and public

* Please note Headline Designer access is required

* Analytics > Analytics > Tools > Headline Designer > Select Headline > Toggle Public from "False" to "True"

2. Change the role to include "Headline Admin" so that the user can manage their own subscription

* Analytics > Analytics > Admin > Role Maintenance > Find and Select Role > Edit Permissions > Select "Headline Admin" > Save

Keywords

KBA , LOD-SF-WFA , Workforce Analytics & Planning , Problem

Product

SuccessFactors Workforce Analytics 1207 ; SuccessFactors Workforce Analytics 1210 ; SuccessFactors Workforce Analytics 1302 ; SuccessFactors Workforce Analytics 1305 ; SuccessFactors Workforce Analytics 1308 ; SuccessFactors Workforce Analytics 1311 ; SuccessFactors Workforce Analytics 1408 ; SuccessFactors Workforce Analytics 1508