SAP Knowledge Base Article - Public

2194550 - The Return Status Change From Completed to In Process with Information Message "Inbound delivery updated but return already released without credit memo" Trigger

Symptom

The Return status change from Completed to In Process with information message Inbound delivery updated but return already released without credit memo trigger.

Reproducing the Issue

  1. Go to the Sales Order work center.
  2. Go to the Return view.
  3. In the Find field search with Return Id ABC (where ABC is the Return Id with Inbound Status as Finished and Credit Memo Status as Not Started).
  4. Select the Return ABC and click on the Edit button and go to the Items tab.
  5. Select line-item YY and enter Credit Quantity as 0 and click on the action Release->Without Credit Memo .

You will see the Return status of ABC change to Completed with Inbound Status as Finished and Credit Memo Status as Not Relevant with overall Return status as Completed.

  1. Go to the Inbound Logistics work center.
  2. Go to the Inbound Deliveries and search for ID PQR (where PQR is the Delivery Id of the follow-up Return ABC).
  3. Select Inbound Delivery ID PQR and click on the action button Undo Release.

You will see Return status of ABC change to In Process from Completed.

Cause

If you make changes or perform action Undo Release on the Inbound Delivery ,the status of Return change from Completed to In Process with Inbound Status as In Process and Credit Memo Status also as In Process.

Resolution

If you want to change status of Return ABC again to Completed, you have release the Inbound Delivery PQR again and create Invoice for Return since Release Without Credit Memo is not editable.

  1. Go to the Inbound Logistics work center.
  2. Go to the Inbound Deliveries and search for ID PQR .
  3. Select Inbound Delivery ID PQR and click on action button Release action.

This will change the Inbound Status of Return ABC to Finished again

Now to Finished the Credit Memo status of Return ABC the only workaround is , to invoice the Return with zero amount .Since you did changes in the Inbound Delivery ,Return ABC can no more be Release->Without Credit memo.

  1. Go to the Sales Order work center.
  2. Go to the Return view.
  3. Select the Return ABC and click on the Edit button and go to the Items tab.
  4. Select line-item YY and click on the action Release->With Credit Memo with Credit Quantity as 0.
  5. Go to the Customer Invoicing work center.
  6. Go to the Invoice Request and search with Return ID ABC.
  7. Select Customer Return Invoice Request ABC and click on the Invoice button.
  8. In the New Invoice screen change the List Price value to 0 and release the Invoice.

This will now change the Credit Memo status to Finished and overall Return status as Completed.

 

Keywords

KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711