SAP Knowledge Base Article - Public

2193704 - Extension Field Error: Retrieval of field properties failed

Symptom

When you click the Field Definition link while editing extension fields you get the following error message: 'Retrieval of field properties failed'.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the screen where the Extension Field is located.
  2. Click Adapt --> Edit Master layout.
  3. Hover the mouse in the Extension Field.
  4. Click in the Wrench Icon and select the Field Definition link.
  5. The error message 'Retrieve Field Properties - Retrieval of field properties failed' will appear.

Cause

This error is shown only in PDI created Extension Fields or if your user has a PDI developer flag.

Resolution

To change the field settings, you need to use the SDK (SAP Cloud Applications Studio) and edit the field.

Should your business user who does not have PDI access rights receive this error, please open an incident providing the user name, the field name and exact location.

Keywords

'Retrieve Field Properties - Retrieval of field properties failed', edit, KUT, extension , KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions