2190389 - Custom external course image not used

SAP Knowledge Base Article - Public

2190389 - Custom external course image not used

Symptom

  • When a supervisor records learning for an external learning event the wrong image is displayed in the user's learning history tile.

Environment

  • SuccessFactors Learning Management System

Reproducing the Issue

  • Using the Admin->System Admin->Configuration->Images, replace the External-Course image with a custom image of your choosing.
  • Logon as supervisor and record learning for a user by:
    • User->Record Learning->External Event
  • Logon as user who the event was recorded for.
  • The learning history tile will still show the default image for External-Course and will not be updated with the custom image.

Cause

  • An External Event is not the same thing as an External Course.
  • External Events have a hardcoded image which happens to be the same as the default image for an External Course which leads to this confusion.

Resolution

  • External Courses are Online Content Network (OCN) related courses
  • OCN course learning must be recorded as items and follow the same process when recording learning for items.
  • In order for the custom thumbnail to appear record the learning event as an item of classification external course.

See Also

2573710 - External Request's Thumbnail Inconsistency

Keywords

thumbnail, image, external-course, external-event, learning history, tile , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508