2190230 - Error - Search error: Search Failed. Either the searchers country is not configured or it is not using country picklist - Recruiting

SAP Knowledge Base Article - Public

2190230 - Error - Search error: Search Failed. Either the searchers country is not configured or it is not using country picklist - Recruiting

Symptom

Candidate search by country results in the error message: Search Error error: Search Failed. Either the searchers country is not configured or it is not using country picklist:

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Environment

Recruiting Management

Reproducing the Issue

  • Go to Recruiting > Candidates
  • Use search criterion "Basic Info" > "Country"
  • Select any country from the drop-down menu
  • Click on "Search"

 

Cause

When using Privacy Options, the country of the User performing Candidate Search has to respect the ISO Country names standards.

Resolution

1. Verify the ISO Country List: http://www.iso.org/iso/country_codes/country_codes

2. Compare the country names in your picklist .csv file with the ISO contry names standards.

3. If the values are different, please correct them in the picklist .csv

 

NOTE: It is recommended that country names which don't respect ISO standards are not used in the picklist.

 

E.g. the official country name according to ISO standards is "Korea, Republic Of" (and not "South Korea").

If the user's country in the Employee Profile is "South Korea":

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The Candidate search will show the error message:

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If the User's country name is changed to the correct value "Korea, Republic Of":

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The user can perform Candidate Search without any issues:

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Keywords

KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SuccessFactors HCM Core 1207 ; SuccessFactors HCM Core 1210 ; SuccessFactors HCM Core 1302 ; SuccessFactors HCM Core 1305 ; SuccessFactors HCM Core 1308 ; SuccessFactors HCM Core 1311 ; SuccessFactors HCM Core 1402 ; SuccessFactors HCM Core 1405 ; SuccessFactors HCM Core 1408 ; SuccessFactors HCM Core 1505 ; SuccessFactors HCM Core 1508