The substitute of a user is not able to view the shopping carts of the relevant user for whom he is the substitue.
Reproducing the Issue
- Go to Home Work Center.
- Choose Self-Services view.
- Choose Self-Services Overview
- Choose Track My Shopping Carts here the substitute will not be able to see the Shopping Carts.
Shopping cart is user specific and substitute is not allowed to view the shopping carts of other user whom he/she is substitute of. So only the creators of the shopping carts can view the shopping carts.
System works as designed.
KBA , SRD-CC , Cross Components , How To