SAP Knowledge Base Article - Public

2188077 - No e-mail characteristic from Social Channel available to Reports

Symptom

You want to report on the e-mail of the Social Channel used in Tickets, however there is no option available at Reports.

Reproducing the Issue

  1. Go to Administrator work center.
  2. Go to Service and Social view.
  3. Under Communication Channels, select E-mail Addresses.

These E-mails are not showing up in any report.

Cause

This is currently a system limitation.

Resolution

In order to show the Social Channel's, you can use Data Sources SEODSRQTIMEB01 and SEODSRQTIMEB02 (All Social Media Inbound Tickets and All Social Media Tickets), however the E-mail is not going to show up as this is currently a limitation.

Keywords

KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711