SAP Knowledge Base Article - Public

2186576 - How to add new users in SAP Support Portal to company support account so they can submit incidents?

Symptom

How to add two new users in BCP to company support account so they can submit incidents?

Environment

SAP Support Portal (BCP Customer Support System)

Resolution

The new SAP Support Portal does not allow support engineers to add a new user as an admin for the company to report new incidents. This task needs to be completed by the customers themselves. Please find the attached URL of the support portal which explains the process:

https://support.sap.com/support-programs-services/about/welcome-successfactors.html

 

Keywords

BCP-NG CSS, BCP, IncidentSystem, Account , KBA , LOD-SF-COM , Community, Portal & Related , How To

Product

SAP SuccessFactors HCM Suite 1611