2186573 - Comments entered by E on first step of Route Map not visible to EM on PDF printout while form is still in first step when OOTA enabled

SAP Knowledge Base Article - Public

2186573 - Comments entered by E on first step of Route Map not visible to EM on PDF printout while form is still in first step when OOTA enabled

Symptom

Comments entered by E on first step of Route Map in teh Overall Performance Section are not visible to EM on PDF printout while form is still in first step

Environment

SuccessFactors HCM Suite 1502

Reproducing the Issue

  • Employee gets a form in first step
  • Manager has OOTA and goes into the form and adds comments.

-  (EM) => Performance module => Team Overview screen => click the Manager Assessment => <Review "user" (E)> button
- Add comments in the sections => click the <Save and Finish Later> button => click the “Save and Leave” button

However when you view PDF in the EM section you see, “Comments not provided” when EM actually entered a comment.

Resolution

This would be the expected behavior, since the form has not been officially routed to the manager. Once the form gets to the manager in regular step, (not via OOTA) you will be able to print with the Overall Performance Section comments.

This known behavior only applies to the Overall Performance Section.

Keywords

form, pdf, printout, oota , KBA , LOD-SF-PM , Performance Management , Problem

Product

SuccessFactors HCM Suite 1502