2184316 - Error When Adding the Instructor VLS details:VLS Error : You cannot reuse any of your last 3 password(s)-Learning Management System

When Trying to update or add the VLS details for an instructor the below error appears:

The user account could not be updated on CSO WebEx VLS Server. Please try again later or note the error and contact your VLS administrator.

VLS Error : You cannot reuse any of your last 3 password(s)

SuccessFactors LMS

Learning Management System

This error can be seen when attempting to synchronize an LMS instructor with an existing WebEx host account. It is caused by the WebEx site password management setting “Do not allow reuse of the last X passwords”. We see this error when syncing an instructor with a WebEx account since a modify user API call is used during the synchronization. This API call is updating the WebEx host’s account password to what is provided in the LMS. This is necessary to ensure the password stored on the LMS side is the same as the password stored on the WebEx side.

In order to work around this issue, the “Do not allow reuse of the last X passwords” setting will need to be disabled in WebEx. If needed, this can be done temporarily as the issue will only be seen when syncing the WebEx host and LMS instructor accounts. The recommendation would be:

1.       Disable the “Do not allow reuse of the last X passwords” setting in WebEx
2.       Synchronize the LMS instructor accounts with the appropriate WebEx accounts
3.       Re-enable the “Do not allow reuse of the last X passwords” setting in WebEx

If the customer is only disabling this setting temporarily, they will need to keep in mind that it will need to be disabled again in the future when syncing new accounts.
To access this setting in WebEx, login to the WebEx site using an admin account. Click on the ‘Site Administration’ link and then on the ‘Site Settings’ link. The “Do not allow reuse of the last X passwords” setting is included in the Password Management section.

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