2180209 - Add and Add on Next Day buttons Greyed Out within Routes

SAP Knowledge Base Article - Public

2180209 - Add and Add on Next Day buttons Greyed Out within Routes

Symptom

You are not able to add visits to the route after generating the previously added visits, as the Add and Add on Next Day buttons are greyed out.

Reproducing the Issue

Prerequisites:

You have already created a route and added visits to it.

  1. Go to the Visits work center.
  2. Selects the Routes view.
  3. Search and open Route ABC (ABC represents the name of the route).
  4. Click the Actions button and choose the Generate Visits option.
  5. You noticed that the Add and Add on Next Day buttons are greyed out.

Cause

Cause:

No visits can be added to the route after the generation of the previous added visits, because there is a background job that runs every eight minutes to generate visits.

Resolution

This is the current expected standard system behaviour.

Keywords

KBA , LOD-CRM-ACT-VST , Visit Planning , How To

Product

SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL. PLATFORM 1508 ; SAP LE APPL. PLATFORM 1511 ; SAP LE APPL.PLATFORM 1708