SAP Knowledge Base Article - Public

2179959 - Some users don’t see “View Candidate Ratings”

Symptom

Some users don’t see the “View Candidate Ratings” link.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

A user doesn't have the  "View Candidate Ratings" link (neither from the Job Requisition page nor from the Application page).

Cause

There are two possible causes for this:

  • Firstly, the user is acting as a Recruiting Role which doesn't have enough permissions due to the configuration in the Job Requisition XML Template.
  • The second reason is that at least one candidate on the requisition has not been given an overall rating.

Resolution

View Candidate Ratings” is a link to the summary of interviewers’ ratings (based on competencies). You can access this link from two places in your instance:

  • From the job requisition page:

View candidate ratings image 1.png

  • From the application page:

View candidate ratings image 2.png

To grant permissions to a Recruiting Role to see the “View Candidate Ratings” button, please work with your Implementation Partner requesting configuration change - adding feature permissions for the field interviewAssessment into your Job Requisition Template. Please decide on the Recruiting Roles who should be allowed to see Candidate Ratings. You can also review KBA 2258199 to see what configuration changes can be made by support.

If all the correct permissions have been granted and you are still not seeing the 'View Candidate Ratings' button then you need to check if at least one of the candidates on the requisition have been given an overall rating.

candidate done interview.png

See in the above example that at least one candidate has done an interview and has been rated on the competencies.

view candidate ratings missing.png

However, the 'view candidate ratings' button is still missing.

Interview Central 1.png

This is because at least one of the candidates has not been given an overall rating. An overall rating is either a 'thumbs up' or 'thumbs down'.

Interview Assessment 1.png

You will need to give an overall rating to at least one of the candidates.

view candidate ratings appearing.png

Now the 'view candidate ratings' button will appear.

Keywords

View Candidate Ratings, Interview Central, Job Requisition, Application, Permissions, Overall Rating , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions