SAP Knowledge Base Article - Public

2179784 - SAP Excel Add In installation on Windows 8.1


Installation of the SAP Add-In for Microsoft Excel on Windows 8.1 interrupts with an error message.

There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.

Reproducing the Issue

The add-in is available in the Download Center (ByDesign) or in the Download area (Cloud for Customer). Download the add-in and start the installation.


Windows 8.1 comes with an integrated version of .NET Framework which is not compatible with our installer.


Download and install the .NET Framework 3.5 full package (offline installer) from the Microsoft site. After installing this, the Excel add-in can be installed without issues.


KBA , SRD-CC , Cross Components , Product Enhancement


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions