2179378 - Purge Request fails automatically with "Reviewing..." status

• Purge request is not shown on "Requests Awaiting Approval" tab, but instead appear directly on "Approved Request" tab with status "failed".
• Approval status show as "Reviewing..." for the failed purge request.
• Purge request fails without preview report.
• SAP Support may see server logs in the backend showing an error with "SFLearningObjectType".
• Purge shows "0 of 1 approved"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Learning

1. Create a user purge request
2. Go to Purge Request Monitor
3. The request just created will not be shown on "Requests Pending Initial Approval" tab
4. Go to "Purge Progress & Results" tab
5. You will see the purge request with status "Failed"
   
   
   
   
6. If you click the approved below the "Failed", you will see as if the purge is on reviewing by the approvers:
   
   

• Cause #1: Learning is enabled in Provisioning > Company Settings > But no Learning URL is configured (there is a misconfiguration).
• Cause #2: The user submitting the purge does not have Learning admin permissions and/or does not have a matching user in Learning.
• Cause #3: The user being purged does not have a matching user in Learning

Resolution for cause #1:

Ensure that the BizX - Learning integration is properly configured.

In some cases, Learning is enabled in Provisioning > Company Settings > However there's no Learning URL configured.

This will result in the purge automatically failing. Please refer to KBA 2318325 for further details on BizX - Learning integration.

Resolution for cause #2:

The user in BizX scheduling the DRTM Master Data Purge/Purge Inactive should have the following permissions in Learning:

• View User - to view the report.
• Delete User - to delete the user.

Additionally, the user must have an admin user in Learning, as referenced in Assigning Roles to SAP SuccessFactors Learning Administrators | SAP Help Portal

The user ID in Learning must match the user ID in BizX (download the UDF to confirm) and match the admin ID in Learning. The expected is: BizX user ID = Learning user ID = Learning admin ID.

Resolution for cause #3:

Make sure the userID of the user being purged has a matching userID in Learning, otherwise the purge will not work.

Note: Deprecation of Purge Inactive User Request Type.

Assigning a Related User to a Learning Administrator | SAP Help Portal

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SAP SuccessFactors HCM all versions ; SAP SuccessFactors Learning all versions