2177883 - Crystal Reports 2013 crash when attempting to logon to Salesforce.com

SAP Knowledge Base Article - Public

2177883 - Crystal Reports 2013 crash when attempting to logon to Salesforce.com

Symptom

  • Crystal Reports 2013 crash.
  • When attempting to logon to Salesforce.com, Crystal Reports 2013 generates the error: "Crystal Reports has stopped working", and then close.

Environment

  • SAP Crystal Reports 2013
       
  • Salesforce.com

Reproducing the Issue

  1. In Crystal Reports 2013, create a new report, and select the data source: "Salesforce.com"
  2. Enter the Salesforce.com user name and password, and click "Finish"

    Crystal Reports 2013 generates the error: "Crystal Reports has stopped working"
    and the application close.
     
    CR crash -Salesforce.png 

Cause

  • This issue occurs when the user's password needs to be reset due to Salesforce.com security policy set for the user to change the password at a regular interval.
  • This workflow is not taken in consideration in Crystal Reports, and it is causing the application to crash.
  • This issue has been reproduced at SAP, and has been tracked under SAP Note 2177876

Resolution

  • The issue is resolved in the following product update:
         
    • Crystal Reports 2013:
      • Support Pack 07 and above
            
          
  • If you cannot apply a product update for some time, then to successfully logon to Salesforce.com from Crystal Reports, login to Salesforce.com website, and change your password as required by Salesforce.com security policy:
         
    1. In a web browser, enter the Salesforce.com url:  https://login.salesforce.com/
    2. Enter the Salesforce.com user name and password. and click "Log in to Salesforce"
    3. In the "Change Password" screen, enter a new password, and click "Save"
    4. It will now be possible to successfully connect to Salesforce.com from Crystal Reports 2013 with the new password.

Keywords

CR, SForce, Salesforce, crash , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Bug Filed

Product

SAP Crystal Reports 2013