Symptom
- Error: "Failed to open the connection."
- Was able to login to Salesforce.com from Crystal Reports in the past, but it now generates an error.
- When attempting to logon to Salesforce.com from Crystal Reports, it fails to open the connection and display the error:
"Failed to open the connection."
"Details: Unexpected error"
"The users password has expired, you must call SetPassword before attempting any other API operations"
- Note: Images and data in this SAP Knowledge Base Article is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Crystal Reports 2008
- SAP Crystal Reports 2011
Product
Crystal Reports 2008 V1 ; SAP Crystal Reports 2011
Keywords
CR, Sforce , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
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