SAP Knowledge Base Article - Preview

2177800 - Error: 'Failed to open the connection', when attempting to logon to Salesforce.com from Crystal Reports

Symptom

  • Error: "Failed to open the connection."
  • Was able to login to Salesforce.com from Crystal Reports in the past, but it now generates an error.
  • When attempting to logon to Salesforce.com from Crystal Reports, it fails to open the connection and display the error:
     
    "Failed to open the connection."
    "Details: Unexpected error"
    "The users password has expired, you must call SetPassword before attempting any other API operations"
          
    CR error -Salesforce.png
         
          
  • Note: Images and data in this SAP Knowledge Base Article is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011

Keywords

CR, Sforce , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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