2176660 - Status-triggered e-mail notifications are not received in DPCS statuses

SAP Knowledge Base Article - Public

2176660 - Status-triggered e-mail notifications are not received in DPCS statuses

Symptom

1) You set up an e-mail template in Admin Tools > Edit Applicant status configuration for the system status “Deleted On Demand By Candidate”, "Deleted On Demand By Admin" or "Declined DPCS":

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2) A Candidate profile of an existing applicant is deleted by the candidate or admin OR the candidate declines DPCS:

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3) The applicant is automatically moved to the Deleted On Demand By Candidate status:

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But no notification is sent out to the candidate.

Environment

Recruiting Management

Reproducing the Issue

The correspondence portlet shows that no status triggerred e-mail was sent out to the applicant:

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Cause

The status triggerred e-mail notifications can be sent out only to existing candidates.

Keywords

KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions