Logic of the matrix manager showing on Org Chart v11 or Succession Org Chart on going above the hierarchy for a user who has more than one matrix manager
If a user has more than one matrix managers then the last modified matrix manager will show on the Org Chart on moving above the hierarchy of that user and by last modified matrix manager means the matrix manager assigned at the end to that user.
For e.g. If a user, say Felicia has 3 matrix managers (say Alex, Brooke & Carla) and out of these 3 matrix managers, Brooke was added at the end as the matrix manager of Felicia then Brooke will show as the matrix manager of Felicia on going above the hierarchy of Felicia.
If all 3 matrix managers (Alex, Brooke & Carla) are added at the same time via Employee Import or some other way then the matrix manager will be randomly displayed and will show until a new matrix manager is assigned to that user.
Matrix Manager on Org Chart Logic on Matrix Manager , KBA , LOD-SF-SCM-ADM , Admin Center, RBP, Permissions and Settings , How To