SAP Knowledge Base Article - Public

2174385 - Contract Only Shows Direct Debit as Payment Method

Symptom

Contract only shows Direct Debit as Payment Method even though other methods are already maintianed in the account master data.

Reproducing the Issue

  1. Go to Sales Order work center.
  2. Go to Contract view.
  3. Select New to create new contract.
  4. Enter the Account XYZ (XYZ represent the account id).
  5. Navigate to Pricing and Invoicing tab.
  6. Select Invoicing sub tab.
  7. Select the dropdown for Payment Method.

You are expecting other payment methods like Bank Transfer, Credit Cards which are already maintained in the account.

Cause

Currently customer contract supports only Direct Debit as Payment Method.

Resolution

This is a standard system behavior.

Keywords

KBA , SRD-CRM-SEE , Service Entitlements , How To

Product

SAP BUSINESS BYDESIGN 1708