SAP Knowledge Base Article - Public

2171588 - OData API Metadata Refresh and Export - SuccessFactors


  • CPM page keeps loading;
  • OData API error when opening CPM module;
  • Needs to Refresh / Export OData API Metadata through SuccessFactors UI to complete the procedure from KBA 2515077.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


  • SAP SuccessFactors HCM Suite;
  • SAP SuccessFactors Continuous Performance Management;
  • SAP SuccessFactors Employee Central;
  • SAP SuccessFactors Integration Center.


Refresh: Initiates a request invoking ‘$metadata’ to refresh the metadata.

Export: Downloads an XML file with the metadata from the cache.

Follow below steps to refresh metadata:

  1. Go to Admin Tools;
  2. Under "Company Settings" click the link OData API Metadata Refresh and Export:

  1. Functionality:

When you click Refresh, you will see the message “Refresh Successful!” after metadata gets refreshed. The updated metadata will be re-generated, and saved into the cache for further usage such like export metadata:


When you click Export, the web browser will start downloading the metadata. The default format of file name is: CompanyName-Metadata.xml.

From Provisioning (Partners & Support Only)

  1. Go to MDF Cache > Clear cache:

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Necessary Configuration

To use the OData API Metadata Refresh and Export functionalities the following configuration needs to be in place:

If RBP is enabled on your instance:

  1. Go to Admin Tools > Manage Permission Roles > Permission Settings;
  2. Click Manage Integration Tools on the left-hand side and check the Access to OData API Metadata Refresh and Export option:


If RBP is not enabled on your instance:

  1. Go to Admin Tools;
  2. Under Manage Security, click Administrative Privileges:


  1.  Check the highlighted option for the target user:


See Also

2492592 - Filters in the My Workflow Requests Page Shows no Data


Clear cache, MDF refresh, OData API Metadata Refresh and Export, refresh, Metadata, COE_ENTITY_NOT_FOUND, 404, Not found, Entity is not found, Code: NotFoundException , KBA , LOD-SF-INT-EC , Employee Central SFAPI & OData Entities , LOD-SF-INT-ODATA , OData API Framework , LOD-SF-INT , Integrations , LOD-SF-CPM-API , Webservices, OData APIs , LOD-SF-INT-API , API & Adhoc API Framework , How To


SAP SuccessFactors HCM Suite all versions