SAP Knowledge Base Article - Public

2171500 - Bizx User granted LMS Admin Permissions, is unable to access tools in LMS Admin

Symptom

After granting administrative permissions for LMS instance to a User from BizX, the user is still not able to access these persmissions.

Environment

Learning Management System (LMS)

Reproducing the Issue

  1. Login to Bizx
  2. Select username > Admin Tools
  3. Select Learning > Learning Administration
  4. Once logged into the LMS there are no tools / tabs  available

Cause

The user doesn't have any roles/permissions with the LMS Administration / Learning Module.

Resolution

  1. Login to Bizx with an admin account
  2. Login to LMS Administration
  3. Search and open admin who needs permission
    System Admin > Application Admin > Admin Management
  4. Assign role to Admin
    Assigned Roles > Add role

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions