SAP Knowledge Base Article - Public

2171321 - Notes In the Master Account Data Created By Other Users Cannot Be Edited Or Deleted

Symptom

You want to edit/delete notes in the account master data which were created by another user but it is not possible.

Reproducing the Issue

  1. Go to the Account Management work center.
  2. Go to the Accounts view.
  3. Select account XYZ (XYZ is the identification of the account).
  4. Click the Edit - Notes button

You can see notes created by other users but you are unable to edit/delete these.

 

Cause

It is not possible to edit/delete notes which were created by another user - even if you have all access right. These can only be maintained by the corresponding user.

Resolution

You can delete external sales note in the sales document e.g. sales order or customer invoice (general tab in the field customer information) and if you are the administrator you always have the possibility to reset the corresponding users password, log on to the system with the respective user and new password and then perform the respective changes.

Keywords

KBA , AP-BP-BPT , Business Partner Template , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711