SAP Knowledge Base Article - Public

2171321 - Notes In the Master Account Data Created By Other Users Cannot Be Edited Or Deleted

Symptom

Several Business Users have created the Notes for Accounts. Your requirement is to edit/delete Notes in the Accounts which were created by these Business Users. But the Delete option is not available for the Notes created by another Business User.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Account Management work center
  2. Go to the Accounts view
  3. Select the Account XYZ (where XYZ is the Account ID)
  4. Select Edit -> Notes button

You can see that the Notes created by other Business Users but you are unable to edit/delete these Notes.

Cause

Even if you have all the access rights, you do not have a edit/delete button for Notes which were created by another user. These can only be maintained by the corresponding user. This is the designed behaviour.

Resolution

The only option to delete any Notes in Accounts is using web service: ManageCustomerIn which we do not recommend to use for mass deletion, but it would work.

In any of the third party tools like SOAPUI / POSTMAN etc. you may use the Request Payload.

Example as below:

<n0:CustomerBundleMaintainRequest_sync_V1 xmlns:n0="http://sap.com/xi/SAPGlobal20/Global">

<BasicMessageHeader>

</BasicMessageHeader>

<Customer actionCode="02" textListCompleteTransmissionIndicator="true">

<InternalID>XYZ</InternalID>

<Text actionCode="05">

</Text>

</Customer>

</n0:CustomerBundleMaintainRequest_sync_V1>

For further information on webservice, you may refer to the webservice documentation which is available in your system.

  1. Go to Application and User Management workcenter
  2. Go to Input and Output Management view
  3. Go to Service Explorer subview
  4. From the drop-down menu, choose All Synchronous Inbound Operations
  5. Search for the Service Name: ManageCustomerIn
  6. At the bottom of the screen in the Details section, select Documentation Link 

Keywords

Account Notes, Delete Account Notes, Notes created by another user, Delete button not available, No Delete Option for Notes , KBA , account notes , delete account notes , no delete option for notes , SRD-CRM-ACC , Account Management , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 1805 ; SAP Business ByDesign 1808