SAP Knowledge Base Article - Public

2171006 - How to run/generate a report on LMS Email Notifications

Symptom

  • This KBA covers information on the Email Audit Summary report in the Learning Management System (LMS)

Environment

  • SAP SuccessFactors Enterprise Learning
  • Learning Management System (LMS)

Resolution

  • Starting in release 1411, the Email Summary Audit report is available to return details on system sent emails
  • The Email Summary Audit report returns a history of emails that were generated from the system, including when the email was sent, who it was sent to, who sent it, and the subject information from the past 1 month
  • Below are screenshots demonstrating the steps to run the report:
  1. Go to Admin Tools
    1. Step1.jpg
  2. Go to Learning Administration
    1. Step2.jpg
  3. Directed to LMS Module Admin Side
    1. Step3.jpg
  4. Search and run the report:
    1. Step4.jpg
  5. You can set filters on the From & To address, subject key word and the date range
    1. Note: the report does not go back further than 30 days as the mail archives are set to purge at 1 month by default
    2. emailAuditFilters.png
  6. The report runs as a background job and will be returned to the "Report Jobs" tab
  7. Here is a snippet of the .csv output from a test system:
    1. emailAuditReport.png

See Also

If a greater timeframe than 30 days is needed, this can be increased by:

  1. Login as an admin
  2. Navigate to System Admin > Configuration > Global Variables > click the Mail tab
  3. Change the "Purge Email Older Than" to the time frame you may need, by default this is set to 1 month
  4. Important notes:
    • Making this change starts keeping emails longer at the time that you set it and will not "retrieve" already purged email archives
    • Pulling back large sets of data can impact performance, so be sure to set this responsibly

Keywords

SF SuccessFactors Success Factors LMS Learning Management System email audit report run find display detail sent received system reminders recommendation notify notification view show information , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-REP , Reporting Data , How To

Product

SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1508