SAP Knowledge Base Article - Public

2170988 - Issue with People Pool for RPB Permission Group

Symptom

On selecting the drop down list for Division, department or Job Code foundation objects under Manage Permission Group -> People Pool, drop down list contains only few of Division, department or Job Code foundation objects.

However, we can select those values under Job Information, it will work but we will have to search manually.

Environment

Employee Central

Reproducing the Issue

Go to Admin tools -> Manage Permission Group -> Create a New group

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On selecting any of the FO objects under People Pool, Ex. Division and click on [Click to Edit] option.

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You should get list of values present in FO object, but in these case only few of the values are displayed

 

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Go to Admin tools -> Manage Organization, Pay and Job structure -> Division, these are the list of values that has to been displayed under People pool under in Manage permission group

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Perform Employee Export under Admin tools -> Manage Employees

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Once the report is generated, check the list of values displayed under Division Foundation object.

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As you can see only few of the values present under Division Foundation object that is the reason people pool ->Division is displaying the few values.

 

Cause

It happens due to improper sync between EP and EC, as RBP always pulls data from EP.

Resolution

Sync between EP and EC can be fixed by Scheduling a full HRIS Sync Job in the backend system.

Therefore, whenever you come across such issue, Please raise an incident with Cloud support team to run a full HRIS Sync Job in the backend system.

 

Keywords

KBA , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core all versions

Attachments

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