2168649 - When a users new manager cannot approve any item request

SAP Knowledge Base Article - Public

2168649 - When a users new manager cannot approve any item request

Symptom

User has requested approval for a course in the LMS, but has recently been assigned a new manager.

Unfortunately the former manager is the one that still has to issue the approval.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Cause

When selecting the user's new manager manually, the prompt was ignored that asked for approvals to be rerouted to new manager.

When using a connector the connector setting was not enabled.

Resolution

Choose the option to reroute the approvals to the new manager when applying the new manager to the user manually.

If using a connector be sure user.connector.defaultValue.supervisorReRouteItemApprovals is enabled.

Check this setting by navigating to System Admin > Configuration > System Configuration > Connectors > search for user.connector.defaultValue.supervisorReRouteItemApprovals

Keywords

user.connector.defaultValue.supervisorReRouteItemApprovals, connectors, new manager, manager , KBA , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning all versions