2168648 - A coupon does not roll excess funds to the user -LMS

SAP Knowledge Base Article - Public

2168648 - A coupon does not roll excess funds to the user -LMS

Symptom

After giving a few users a coupon value that is more than the cost of the course, the excess value of the coupon does not roll over to the user's account.

Environment

SuccessFactor HCM Suite

Cause

The LMS system does not support rolling excess funds from a coupon to a user's account.

Resolution

This feature is working as intended. Recommend crediting the user's account directly than use a coupon code.

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SuccessFactors HCM Suite 1505