2168488 - Automatically sent e-mail notifications not being received for certain mail addresses (e.g. yahoo, microsoft, hotmail etc)

SAP Knowledge Base Article - Public

2168488 - Automatically sent e-mail notifications not being received for certain mail addresses (e.g. yahoo, microsoft, hotmail etc)

Symptom

Some e-mail domains (e.g. yahoo.com, hotmail.com, microsoft.com) don't receive automatically sent e-mail notifications from the Recruiting Module. When sending the notifications manually (ad hoc - using the e-mail button on the application page) the notifications are being received. The issue doesn't occur for all e-mail domains - for example applicants with a gmail account do receive automatically sent e-mail notifications.

Environment

Recruiting Management

Reproducing the Issue

  • Make sure that a relevant recruiting e-mail template is linked with an applicant status in Admin Tools > Edit Applicant Status configuration
  • Move an applicant through the pipeline
  • RESULT: The applicant using an yahoo, microsoft or hotmail (can be also another!) account doesn't receive an automatically sent e-mail notification
  • The correspondence portlet is proving that the e-mail notification should have been received by the applicant

Cause

Some e-mail domains don't accept e-mail notifications if the From e-mail address is blank.

Resolution

In order to fix the issue, you will have to set up a FROM e-mail address for automatically sent e-mail notifications:

1. Go to Admin Tools > Manage Recruiting > Manage Recruiting Settings

2. In the section "Return Email Address Information" fill the fields: "Return address for system-generated e-mails to candidates" and "Display name":

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The automatically sent recruiting notiifcations should be received by applicants using domains which don't accept e-mail without hte "FROM" e-mail address.

Keywords

KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions