SAP Knowledge Base Article - Public

2167616 - Easy Link Intermittently disappears from Learning Plan with correct Workflows

Symptom

On a user's learning plan the Links tile doesn't consistantly show the easy links.
This is sometimes displayed and sometimes is missing.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Add easy link
    System Admin > Configuration > Easy Links
    Add URL to User Easy Link 1
  2. Make sure user has the easy link workflow
    System Admin > Security > Role Management > Open Role
    Workflows tab
    Personal > Access Easy Link 1
  3. Login as User and check Links tile for Easly Link 1

Cause

This is caused by Caching issue on the LMS

Resolution

Contact LMS Support to Request a rolling restart of the LMS system.
If a patch is coming up, the LMS system will be running a rolling restart as well.

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408