2165689 - Shopping Cart Approval routing issue with Next Level Reporting Line Unit Manager rule

SAP Knowledge Base Article - Public

2165689 - Shopping Cart Approval routing issue with Next Level Reporting Line Unit Manager rule

Symptom

 The wrong approver is assigned the approval task for a shopping cart while the work distribution "Next Level Reporting Line Unit Manager" is used.

 

Reproducing the Issue

You setup the shopping cart approval process using the work distribution : "Next Level Reporting Line Unit Manager"

Based on the logic of the work distribution: "Reporting line unit manager", you expect the approval task to be routed to the next level manager from the cart's requester but the task is routed to a different user.

 

Cause

The work distribution "Reporting Line Unit Manager" and "Next Level Reporting Line Unit Manager" do not look at the same user to determine assignment.

"Reporting Line Unit Manager" looks at the requester of the shopping cart but "Next Level Reporting Line Unit Manager" looks at the creator of the shopping cart.

Therefore the assignment paths will be different.

Resolution

The system behaves as expected.

Keywords

KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711