2165414 - Email Notifications content differ for different users in SuccessFactors

SAP Knowledge Base Article - Public

2165414 - Email Notifications content differ for different users in SuccessFactors

Symptom

  • Different users receive email notifications with different email body content.

  • Email templates appear different for different administrator users in SuccessFactors, why?

  • How to customize email notifications for different languages?

Environment

  • SuccessFactors HCM Core

  • SuccessFactors Platform

  • PLT: Email Notification Template Settings

Cause

  • Email Notifications received by end-users from SuccessFactors appear in the language/locale their Default Locale that has been set in the SuccessFactors instance.

  • Email Notifications templates that appear for the administrators in the SuccessFactors instance is based on the Default Locale of the end-user.

Resolution

SuccessFactors grants the ability for the customers to customize the E-mail Notifications templates with different Email Body content for different languages. End-users with Administrative permissions can perform the below steps described on how to customize Email Notifications for different languages.

  1. Login to the SuccessFactors instance
  2. Navigate to Admin tools
  3. Click on Company Settings
  4. Click on E-Mail Notification Templates. This will display the list Email Notification Templates available for different purposes.
  5. The screenshot below shows English UK for the logged in end-user since this is the language set for this user in the instance.

admin_tools.JPG

To change the content of the Email Body for different languages, choose the required language from the dropdown list and click on Update settings as shown below.

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After changing the language for the selected Email Notification template, you will now be able to add/modify the existing content in the Email body and save the changes. Whenever the corresponding Email notification is triggered for the users, the email content will be delivered as per the individuals Default Locale set in the instance.

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Keywords

KBA , LOD-SF-PLT-NOT , Email Notifications , Problem

Product

SuccessFactors HCM Core 1302 ; SuccessFactors HCM Core 1305 ; SuccessFactors HCM Core 1308 ; SuccessFactors HCM Core 1311 ; SuccessFactors HCM Core 1402 ; SuccessFactors HCM Core 1405 ; SuccessFactors HCM Core 1408 ; SuccessFactors HCM Core 1505