SAP Knowledge Base Article - Public

2164687 - Learning Administrator account locked

Symptom

Unable to log into Learning as an Administrator because password has been forgotten or entered incorrectly causing the account to be locked

Environment

SAP SuccessFactors Learning Management System (LMS) - All Supported Versions

Resolution

Please review the options below in order to gain access to your Learning Administrator account:

  • On the Administrator logon screen, click the 'Forgot Password' option.  You will prompted to answer your Security Question which was set up after the initial logon. Once this is entered correctly, you will be emailed your password

forgot.PNG

 

  • If this does not work, contact another Learning Administrator within your organization and request they login and unlock your account (if required) and change your password in System Admin > Application Admin > Admin Management > (Admin) > Summary

admin-man.PNG

 

NOTE: SAP SuccessFactors security policy does not allow Support Engineers to reset customer passwords, except where there is a system issue preventing the recovery measures depicted in this article.  

In this case, please contact Technical Support detailing what steps have already been taken to recover the Administrator account and the issue encountered. This must be done in a incident not through chat.

You will be requested for additional information to confirm your identity and there may be a delay whilst this is verified.

Useful Information for Self-Recovery:

  • When logging in for the first time, ensure Administrators create a security question and remember the answer
  • Confirm all Learning Administrators have the EMail Address populated in their profile
  • Ensure the option is enabled in System Admin > Configuration > Global Variables > Password Settings > Allow administrators to request their password

Keywords

PROD, Test System, Validation System, reset password, passoword reset, locked, reset, admin logon, password , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions