While maintaining the phone number in account, you find system allows to save the phone number which includes letter characters, for example:1234ABCD.
You expect that the Phone field only allows numerical characters.
Reproducing the Issue
- Go to the Accounts work center.
- Go to the Accounts view.
- Open one certain account and go to Addresses tab.
- Enter the phone 1234ABCD. System allows to save it.
It is possible that in some countries, they are using the letter to be part of the phone number.
PS: If you enter an special symbol, i.e.@, it will be removed automatically with an information message.
This is the designed system behavior.
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